FAQs
Everything You Need to Know About Fiveology West
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🌿 ABOUT THE BRAND
Q: What is Fiveology West?
A: Fiveology West is a natural hair and body care brand inspired by the healing traditions and plant wisdom of West Africa. We use raw, unrefined ingredients sourced ethically from the region to create clean, effective products that celebrate natural beauty and cultural heritage.
Q: What makes your products different?
A: Unlike many mainstream brands, our formulas are rooted in authentic West African practices and use 100% natural, non-toxic ingredients—never watered down or overly processed. We partner with women-led cooperatives to ensure ethical sourcing, fair trade, and community empowerment.
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🫙 PRODUCTS & INGREDIENTS
Q: Are your products all-natural?
A: Yes. Every product is made with natural, plant-based ingredients.
Q: Do you use raw shea butter and other unrefined ingredients?
A: Absolutely. We believe in keeping ingredients in their most powerful, nutrient-rich form. Our shea butter, black soap and more are raw and unrefined—just as nature intended.
Q: Are your products safe for all hair and skin types?
A: Yes! Our formulas are designed to nourish all textures and are gentle enough for sensitive skin. If you have specific concerns or allergies, check the full ingredient list or reach out to us directly.
Q: Are your products vegan and cruelty-free?
A: Yes. All Fiveology West products are 100% vegan and never tested on animals.
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🌍 SOURCING & ETHICS
Q: Where do you source your ingredients?
A: We work directly with women-led cooperatives in Ghana, West Africa to ensure ethical sourcing, transparency, and sustainable impact.
Q: Do you practice fair trade?
A: Yes. We pay above-market prices and maintain long-term relationships with our suppliers to support economic growth and empowerment in the communities we partner with.
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📦 ORDERS & SHIPPING
Q: Where do you ship?
A: We currently ship within the U.S. and are working on expanding to select international regions.
Q: How long does shipping take?
A: Orders typically ship within 2–5 business days. Standard delivery takes 7 -14 business days depending on your location. You’ll receive tracking information once your order is processed.
Q: Do you offer returns or exchanges?
A: Due to the nature of our natural products, we do not accept returns. However, if your order arrives damaged or there’s a problem, contact us within 7 days (this includes weekend). We’re committed to resolving the problem with care.
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🧘🏾♀️ USAGE & CARE
Q: How should I store your products?
A: Store in a cool, dry place away from direct sunlight. Because we don’t use synthetic preservatives, it’s important to keep containers tightly sealed and avoid water getting inside.
Q: How long do your products last?
A: Most products are best used within 12 - 24 months of opening. We use natural antioxidants (like vitamin E) to maintain freshness, but always check the label for specific guidance.
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✉️ CONTACT & SUPPORT
Q: How can I get in touch with you?
A: Reach us anytime at hello@fiveologywest.com or through our Contact Us page. We’re here to help with product questions, order issues, or wholesale inquiries.
Q: Do you offer wholesale or collaborations?
A: Yes, we love partnering with like-minded stores and creators. Email us at hello@fiveologywest.com to start the conversation.
