Policies

1. Acceptance of Terms

By purchasing from Fiveology West, you agree to be bound by these Terms and Conditions. Please read them carefully before using our website or purchasing any of our products.

2. Product Use & Safety Disclaimer

• All Fiveology West products are for external use only.

• We provide full ingredient lists on product pages and packaging. Customers are responsible for reading and understanding these ingredients before purchase or use.

• If you have sensitive skin, allergies, or medical conditions, please consult with a healthcare professional before using our products.

• Always perform a patch test before using any new product.

• Fiveology West is not liable for any adverse reactions, skin conditions, or injuries caused by misuse or failure to follow instructions.

3. Medical Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Statements made on our website or social media are for informational purposes only and have not been evaluated by the Food and Drug Administration (FDA).

4. Orders, Payments, and Pricing

• All prices are listed in USD and are subject to change without notice.

• We accept secure payment through the Shopify website.

• Once an order is placed, we cannot guarantee that it can be modified or canceled.

• We reserve the right to refuse or cancel any order for any reason, including stock issues, suspected fraud, or pricing errors.

5. Shipping & Delivery

• Processing times are typically 5-7 business days, unless otherwise stated.

• Delivery times vary by location. We are not responsible for delays due to shipping carriers or customs.

• Fiveology West is not liable for lost, stolen, or damaged packages once they are marked as delivered.

• Please ensure your shipping address is correct; we are not responsible for incorrect deliveries due to address errors.

6. Returns & Refunds

Due to the personal nature of skincare and haircare products, we do not accept returns or exchanges on opened or used items.

We will only issue refunds or replacements for:

• Products damaged in transit must be reported within 7 days of delivery (this includes weekends)

• Incorrect items sent in error.

To request a return or replacement, please contact us at return@fiveologywest.com with your order number and photos of the issue.

7. Intellectual Property

All content on the Fiveology West website, including product names, descriptions, formulas, logos, images, and design, is the exclusive property of Fiveology West and protected under copyright, trademark, and other applicable laws.

8. Limitation of Liability

To the fullest extent permitted by law, Fiveology West shall not be liable for any:

• Indirect, incidental, or consequential damages

• Loss of use or data

• Allergic reactions or other adverse effects caused by product use

Use of our products is at your own discretion and risk.

9. Modifications to Terms

We reserve the right to update or change these Terms at any time. Any modifications will be posted on this page with the updated effective date. Continued use of our Services constitutes your acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by and construed under the laws of the State of Maryland without regard to its conflict of law principles.

11. Contact Us

For questions about our products, orders, or policies, please contact us

Email: hello@fiveologywest.com